申诉专员 serves as an impartial and confidential resource assisting in the resolution of complaints and concerns.

申诉专员

• 倾听你的担忧
• Documents your complaints and suggestions
• Gathers all relevant information regarding the matter
• Remains neutral and objective and keeps information confidential
• Formulates possible resolutions
• Makes recommendations to the Department of Human 服务
• Gives feedback on actions and recommendations to every complainant

The Department of Human 服务 appreciates the service provided to children by foster families, 监护人, caretaker relatives and 养父母s. The ombudsman program ensures that your concerns are addressed.

Who Qualifies For This Resource?

任何寄养儿童/青少年, 资源的父母, 相对看守, 养父母, or non-relative legal guardian receiving services from 儿童保护服务 is eligible to receive this resource.

This is a Free, Non-Biased Service

If you have a concern with any of the following issues and cannot resolve them through normal channels, please contact the 监察专员:

• 住房配售
• 寄养家庭安置
• Family maintenance/reunification
• Conflicts with Human 服务 staff
• 好处 and foster care payments
• Basic and special needs rates
• 资源族审批 (RFA) requirements
• 领养准备
• 信息 and referrals to services and resources

你可以得到帮助!

申诉专员 handles a variety of concerns. Some people need to know about financial arrangements or want a policy explained. Others want to suggest changes to ensure better services by our Department.

If you are unable to settle your concern with your assigned social worker and their supervisor, gather the following information that will be used to investigate your concern:

• A description of the situation
• Your name, address, and telephone number
• Names and birth dates of any children involved in the cases
• Name of the social worker and other related contacts

All 信息 Will Be Kept Confidential

申诉专员 will review your case, discuss your concerns with agency administrators and make recommendations on ways to resolve the situation. You will receive information on the outcome of these actions.

The Department of Human 服务 welcomes the opportunity to listen to your concerns. We see your suggestions as positive opportunities to make services better for our community.

联系 the KCDHS 监察专员
电话:(661)631-6698
传真:(661)631-6898

或写信给:

Monique霍金斯
资源家庭申诉专员
Kern County Department of Human 服务
P.O. 511箱
贝克斯菲尔德，加州93302